Services

KOLO helps organisations understand what is limiting their communications, decide what to change and build the internal capability to deliver it. Our services are packaged around the 3D model: Diagnose, Design and Develop.

Each service can be commissioned separately or combined with the others.

1/3

DIAGNOSE

Understand what is working, where confusion or risk may arise, and what to improve first.

Communication Audit

Choose this service when your organisation is communicating regularly but the results are unclear, the message feels inconsistent, or you need an independent view before investing in a new website, campaign or strategy.

What's included

Depending on the scope, we review:

Research, interviews and analysis of the communication environment.
Brand positioning, value proposition and differentiation.
Key messages, proof points and consistency across channels.
Website, social media, presentations and selected campaigns.
Customer or stakeholder journey and calls to action.
Reputational, ethical and communication-compliance risks.

Optional in-depth module

Sustainability & Impact Claims Review

For organisations communicating environmental or social impact, we can add a focused review of sustainability claims. We identify vague or unsupported wording, evidence gaps and potential greenwashing or social-washing risks, and recommend a clearer internal review process.

This is a communication review and does not replace formal legal advice.

What you receive

Depending on the agreed scope, the final package may include:

an executive summary or communication scorecard;
a prioritised list of issues and risks;
an assessment of positioning and key messages;
examples of improved wording;
recommendations for selected channels;
Implementation roadmap and action plan;
presentation deck;
final consultation with your team.

The scope and final deliverables are agreed before the audit and adapted to your organisation's priorities.

Discuss your audit

Communication and marketing compliance audit

2/3

DESIGN

Build a practical communication system that connects your goals, audiences, messages, evidence and channels.

Brand & Communication Strategy

Choose this service when communication activity is fragmented, teams use different messages, a new programme or offer needs a clear story, or your current strategy no longer reflects the organisation's goals.

What the strategy includes

The scope is adapted to your organisation, but the strategic process typically brings together:

Positioning, value proposition and priority audiences.
Message architecture, proof points and tone of voice.
Channel roles, content priorities and customer or stakeholder journey.
Sustainability and responsible-claims principles.
Internal governance, approval processes and decision responsibilities.
KPIs and a practical implementation roadmap.

What you may receive:

A strategic communications playbook.
Clear positioning and audience priorities.
Core messages and supporting evidence.
A channel and content framework.
An implementation roadmap and team alignment session;
A presentation deck.

We provide the strategic direction, tools and handover needed to your team to enhance your capacities to deliver consistently.

Let's build your strategy

3/3

DEVELOP

Give your team the knowledge, tools and shared standards to communicate with greater confidence and independence.

Communications Workshops & Team Training

Choose training when the team needs shared standards, stronger judgement and practical tools and not another generic presentation.

Workshop formats

Half-Day Intensive
Full-Day Workshop
Workshop Series
Tailored In-House Programme

Available workshop topics

Ethical and effective social media strategy.
Sustainability claims, communications compliance awareness and greenwashing prevention.
Ethical brand management and credible impact communication.
Crisis communication and response planning.
AI-supported content creation with human oversight.
Internal communication system, policies and approval workflows.
Media relations, interview skills and on-camera training.

What you receive

Your team leaves with practical skills, shared standards and tools it can continue using independently.

It can also help managers brief and assess future communication specialists, agencies and external partners.

Plan your workshop

Not sure where to start?

Tell us what you are trying to improve. We will help you identify the most relevant starting point for your organisation.

Let's talk